Privacy Policy

1. Information We Collect

1.1 Personal Information

When you request a quote, book a service, or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Service address and access details
• Payment information (processed securely through third-party payment processors)
• Service preferences and special instructions
• Pet information and household details relevant to service delivery

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process your service requests and payments
• Communicate with you about appointments, confirmations, and service updates
• Send you promotional materials and special offers (with your consent)
• Respond to your inquiries and customer service requests
• Improve our website functionality and user experience
• Comply with legal obligations and enforce our terms of service
• Prevent fraud and ensure the security of our services

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors and financial institutions
• Scheduling and booking software providers
• Email and communication service providers
• Website hosting and analytics providers
• Background check and screening services for employment purposes

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security concerns

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of sensitive information
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website functionality and performance
• Deliver relevant advertising and marketing content

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Restriction: Request that we limit how we use your information

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: